Customer Terms and Conditions for Flowers Tolworth Online Flower Delivery

Introduction

Welcome to the terms and conditions of Flowers Tolworth, your trusted partner for online flower delivery in Tolworth and the surrounding areas. These Terms and Conditions apply to all transactions made via our website by customers residing in Tolworth and neighbouring regions. Please read them carefully, as they govern your use of our services and the delivery of any floral goods or related products you order from us. By placing an order through our website, you agree to these Terms and Conditions in full. If you do not agree with these terms, please refrain from using our online flower delivery service.

Scope of Service

Flowers Tolworth provides online sales and delivery of fresh flowers and related products to customers located in Tolworth and nearby regions. The service is designed for personal, non-commercial use, and is available to individuals aged 18 or over who are legally capable of entering into binding contracts. We reserve the right to refuse any order at our discretion and to update these Terms and Conditions at any time.

Order Process

Our order process is streamlined to ensure a smooth and secure shopping experience for online flower delivery in Tolworth. To place an order, simply browse our selection of flowers and related products, add your chosen items to the basket, and proceed to checkout. During the checkout process, you will be required to provide delivery information, including the recipient’s address and contact details, as well as any specific delivery instructions that may be necessary. It is your responsibility to ensure that all information provided is accurate, complete, and up-to-date.

Once you confirm your purchase, you will receive an automated order acknowledgment by email, outlining the details of your order. Please note that this acknowledgment does not signify acceptance of your order, but confirms that we have received it. Acceptance of your order and the formation of a binding contract occurs only when we dispatch your order and send you a confirmation of delivery. Should we be unable to supply any product for any reason (including, but not limited to, supplier shortages, seasonal unavailability, or payment issues), we will notify you as soon as possible and offer an alternative or a full refund.

Product Descriptions and Substitutions

We strive to ensure that all product images, descriptions, and prices displayed on our website are accurate at the time of publication. However, as flowers are natural products and subject to seasonality, variations in colour, size, and availability may occur. In the event that a specific flower or product is unavailable, we reserve the right to substitute it with a similar item of equal value and appearance, always maintaining the overall look and value of your order. We will make reasonable efforts to keep you informed of any significant substitutions.

Pricing and Payments

All prices listed on the Flowers Tolworth website are stated in British Pounds Sterling (£) and are inclusive of value added tax (VAT) where applicable, unless specified otherwise. Delivery charges, if applicable, are clearly indicated at checkout before you finalise your purchase. We reserve the right to change prices at any time, but such changes will not affect orders that have already been accepted and dispatched.

For online flower delivery in Tolworth, payment is required in full at the time of order. We accept major credit and debit cards as well as other secure electronic payment methods as shown on our website at checkout. By submitting payment details, you warrant that you are authorised to use the payment method provided. We take reasonable care to ensure the confidentiality and security of your payments; however, we are not liable for any loss you may incur as a result of unauthorised access to information provided by you during online transmission.

Delivery Policy

Our online flower delivery service covers Tolworth and the surrounding areas. During checkout, you will be able to select your preferred delivery date and, where available, a time window for delivery. We make every effort to deliver your flowers at the requested time, but delivery times are not guaranteed and may be affected by factors outside our control, such as traffic disruption or extreme weather conditions.

It is your responsibility to ensure that the recipient is available to accept the delivery at the provided address on the specified date. If the recipient is unavailable, we may leave the flowers with a neighbour or in a safe location (if specified), and a delivery note will be left at the delivery address. If neither is possible, we will attempt to contact you or the recipient to arrange re-delivery. Extra charges may apply for repeated delivery attempts or redirection of your order.

Please note that we cannot accept responsibility for delivery delays or failures arising from incorrect or incomplete delivery information provided by you.

Cancellations and Amendments

You may cancel or amend your order for online flower delivery in Tolworth, provided that you notify us no later than 24 hours before the scheduled delivery date. Requests for cancellation or amendment must be submitted via the appropriate channels set out on our website. If your order has already been prepared or dispatched, we regret that we cannot accommodate cancellations or changes, and you will be charged in full.

If for any reason we need to cancel your order (for example, due to unavailability of products or issues with payment processing), we will contact you promptly and provide a full refund.

Returns, Refunds, and Complaints

Your satisfaction is important to us. If you are not satisfied with your flowers or if they arrive damaged, please contact us within 24 hours of delivery with clear photographs so that we may investigate and resolve the issue. Depending on the circumstances, we may offer a replacement, refund, or other appropriate solution at our discretion. Due to the perishable nature of flowers, we generally do not accept returns except for cases involving damage, poor quality, or delivery errors.

All refunds, where applicable, will be processed using the original payment method within a reasonable period of time. Refunds are issued at our discretion and may be subject to inspection of the goods or the nature of the complaint.

Customer Obligations

By using our online flower delivery services in Tolworth, you agree to: provide accurate personal and delivery details; pay all amounts due at the time of order; review and check your order carefully before confirming; and ensure that the recipient is present to receive the flowers on the specified delivery day. You also agree not to use our services for any unlawful, fraudulent, or abusive purposes.

Limitations of Liability

While we aim to provide the best possible experience in online flower delivery for customers in Tolworth, our liability to you in connection with any order is strictly limited to the purchase price of that order. We shall not be liable for loss of profits, business, goodwill, or any indirect or consequential losses arising from use (or inability to use) our services or any products you receive, except where such liability cannot be excluded by law.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

Intellectual Property

All content included on our website, including product images, descriptions, logos, and all other material, is the exclusive property of Flowers Tolworth or our licensors. Use of any such materials for purposes other than the ordering and delivery of products from our website is strictly prohibited.

Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information in accordance with UK data protection laws. All information you provide during the ordering process will be used solely for the purpose of fulfilling your orders, communicating with you, and improving our services. For further details, please refer to our Privacy Policy, available on our website.

Events Beyond Our Control

We will not be liable for any failure or delay in performing our obligations under these Terms and Conditions if such failure or delay results from events, circumstances, or causes beyond our reasonable control, including but not limited to natural disasters, strikes, transport disruption, governmental action, or severe weather conditions. In such cases, we will contact you as soon as possible to discuss alternative arrangements or, if applicable, arrange a refund.

Governing Law and Jurisdiction

These Terms and Conditions, and any agreement arising from them, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from the remainder, which shall remain in full force and effect. Our failure to enforce any right or provision of these terms will not constitute a waiver of such right or provision.

Notices and Contact

All formal communications relating to your order or these Terms and Conditions should be sent using the appropriate contact forms or methods made available on our website. We aim to respond to enquiries promptly and resolve issues fairly and efficiently.

Applicability of Terms

These Terms and Conditions are specifically intended to apply to customers ordering flower delivery in Tolworth and the surrounding areas. By using our online ordering platform, you acknowledge and agree that these terms apply regardless of your precise location within this service region.

Thank you for choosing Flowers Tolworth for your online flower delivery needs in Tolworth and neighbouring areas. We greatly value your business and aim to provide the highest standards of quality and customer care at all times.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tolworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tolworth.

For assistance with orders, returns or account queries, please fill out the Contact Us form.